Mark, I need for you and the crew at German Motors to know how much I appreciate the service that you continuously provide to my son, daughter, friends, and me all of whom have entrusted their cars to you and your excellent staff of technicians. Over the years, we have confronted any number of different issues with the "stable" (280SE, 420SEL, 300D, E420, C280, E430) and I have always been impressed with your ability to assess the problem, repair it appropriately with MBZ authorized parts and to do so at a reasonable costs. Even more importantly, I value the friendly way in which I'm greeted by Billi, either on the phone or when I come into the shop. You are also always available for a least a "hello" and some type of interaction with me regarding my visit. Over the years, Mark, you have become not only my trusted MBZ technician, but a good friend as well. I'm grateful for the referral I received many years ago to your excellent auto repair facility. I got more than I expected! Thanks Mark! Thanks staff!