When you choose German Motors for your Mercedes Benz needs, you will receive personal attention to your needs and questions with transparency to our operation. We take pride and accountability in our work and our ethics are held to the highest standards using only quality parts at a reasonable price.
What is your labor rate?
German Motors hourly labor rate is $120. Repair time estimates are based upon Mercedes-Benz time guides specific to your vehicle.
My "Check Engine" light is on. Is this anything important?
It may be very important. An illuminated check engine light means that your vehicle's on-board computer has recorded information relative to an "incident" occurring during the operation of your vehicle; even if the light does not remain illuminated, that information is most likely stored in the computer. The sooner this information is accessed with our Mercedes-Benz Star Diagnostic System, the more accurate diagnosis may be made. That will determine if it's critical and if a repair needs to be performed. Other warning indicators, including BAS, ETS, 4M or SRS, relate to essential systems in your vehicle and should be diagnosed promptly as they are safety related.
Do I need to make an appointment?
Yes, this allows us to better serve you in a timely manner and have the proper parts on hand for the appointed time. We always try to leave room in our schedule for emergencies. Contact the shop or online at firstname.lastname@example.org for appointments.
Do you have the proper equipment to work on my new car?
Yes, we have all the Mercedes-Benz factory diagnostic approved test computers and diagnostic and electrical manuals in our Mercedes-Benz information system. This insures we have the most up-to-date information to accurately diagnose and repair your automobile.
What kind of parts do you use?
We only use genuine Mercedes-Benz original equipment ("OE") parts or their direct equivalent. In some cases, remanufactured parts are available.
I have an extended warranty, can you perform covered warranty repairs?
In most cases, yes. With the exception of Mercedes-Benz Starmark Warranty which can only be covered at a Mercedes-Benz dealership. In most other cases, we should be able to administer your claim. If you have an extended warranty agreement, please let us know at the time your appointment is scheduled.
What engine oil do you use?
1998 models to present as well as vehicles with flexible Service System (FSS or FSS PLUS) use Mobil 1 Synthetic 0W-40 that meets Mercedes Benz Specifications.
Mercedes-Benz recommends only the use of MB approved synthetic motor oil for all vehicles equipped with the Flexible Service System (FSS or FSS PLUS) as of model year 1998. Be assured that all the fluids we use on your vehicle are “OEM” or approved to meet MB specifications.
Can I pick up or drop off my vehicle before or after business hours?
Yes we have a secure key drop and a security lock box to retrieve your keys.
What if my car will be at your shop for a long period of time?
If your car will be in our shop for an extended period of time, a local rental agency will pick you up and set you up with a rental car at a discounted rate for German Motors customers.
Our Mercedes Benz technicians are highly trained individuals providing excellent service with extremely competitive rates. The techs are always available for detailed explanations of repairs and services.
The owner of German Motors, Inc. has been a Mercedes Benz technician for over 30 years, oversees all daily operation and is available for any questions or concerns you may have.